Frequently Asked Questions
What types of products does Sonora offer?
Sonora offers survival, rescue and adventure equipment designed to accompany you during your outdoor activities such as hiking, camping, travel or emergency situations.
How long does delivery take?
Delivery times generally vary between 7 and 15 working days , depending on your location and the product ordered.
Can I return a product if I am not satisfied?
Yes, you have 14 days after receipt to request a return if the product does not meet your expectations.
Are payments on the site secure?
Yes, all transactions made on our site are secured through protected payment systems to guarantee the security of your information.
How do I contact Sonora customer service?
You can contact our customer service at any time via our contact page or by email . We are committed to responding as quickly as possible.